Returns & Exchanges

At Dr. Pen, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for unused and unopened products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return.

• 2.
  Prepare Your Package

  Ensure the device and all accessories are placed back in their original, sealed packaging to maintain hygiene standards.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, your refund or exchange will be processed within 5-7 business days.